The LKB Kettlebell Promise
If, after a month of kettlebell training (typically three sessions a week), you don't feel any improvements we will provide you with a refund on your order. All you need to do is give us feedback so we can refine and improve our product. Safe return of the order is the responsibility of the customer.
Terms and Conditions for LKB eStore
General:
London Kettlebells Ltd intend on using the following terms and conditions to form the foundation for all contracts entered into between the company and any buyer in regards to the purchasing of products or services from London Kettlebells Ltd.
Pricing:
Shipping costs are not included in the price unless indicated. Shipping costs are calculated by the weight of the goods purchased. Most deliveries are sent by Royal Mail registered post but bulkier items may be sent out as a parcel. We reserve the right to split the delivery into several parcels to facilitate easier or quicker shipping. Kettlebells are shipped direct by courier service.
Purchasing goods:
All goods remain the property of London Kettlebells Ltd until payment has been received in full OR with written confirmation from the directors of London Kettlebells Ltd.
Payments can be made online securely by credit card through Protx. Offline payments by cheque or cash can only be made with prior acknowledgement of the order by London Kettlebells Ltd. If payment is received by cheque the goods will not be released until payment has cleared
Pre-ordering goods:
We allow pre-ordering of out of stock items. Delivery on any items out of stock will be made as soon as possible and will be fulfilled within thirty days of the order being placed. You have the right to cancel any pre orders before despatch at no cost to you.
Damaged or faulty goods:
If the goods have been damaged in transit please notify us immediately. Replacements will be sent out as well as a pre paid envelope for returning damaged goods.
Missing goods:
If your goods have been despatched and have not arrived in the specified delivery time frame (please allow up to 14 days, however, almost all deliveries are completed in 3-5 days) please notify us and we will investigate the situation immediately. If the goods have been declared lost by the courier service replacements will be sent out. Although we aim to provide accurate delivery dates we enter into no specific contract in regards to this.
Exchanging goods:
Any exchange of goods has to be agreed in writing (an email will suffice) The onus is on the purchaser to ensure the goods return safely. We recommend using registered or recorded delivery. The goods must be returned in the original and in a resellable condition. Only one exchange will be allowed per order and requests need to be sent within 14 days of receipt of the goods.
Right to cancel:
You can cancel and withdraw from your order within 14 days of receiving your goods. No reason is necessary for the withdrawal. Confirmation of the withdrawal from the sale will need to be given in writing (an e-mail will suffice) The goods must be returned in resellable condition. Please contact us when returning goods so we can give you the correct return address.
Please note that the Distance Selling Regulations excludes the return of certain goods and only applies to UK orders. Please contact us for further information.
Guarantee
The guarantee is given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions.
Training safely.
PLEASE ENSURE THAT ALL TRAINING EQUIPMENT IS IN FULL WORKING ORDER BEFORE STARTING ANY EXERCISE. WE ALSO RECOMMEND THAT YOU SEEK MEDICAL ADVICE BEFORE UNDERGOING ANY EXERCISE ROUTINE TO ENSURE THE SUITABILITY FOR YOU AND YOUR CURRENT LEVEL OF CONDITIONING.
Privacy Policy
We do not store personal data except where it is necessary to complete your order (ie. we cannot deliver your goods unless we have your name and address) Any contact number provided will only be used to help fulfil your order by our fulfilment company and will not be used for marketing purposes.
We provide a mailing list which you may opt into - we give you full control on your subscription to our mailing list and you may unsubscribe at any time. We never send unsolicited email.
Analytics software is used on this site to monitor web statistics. No personal data is captured in this process.
Cookies are used on this website. These do not contain any personal information unless you choose to allow us to save it, such as when you register for the website or save your name and address for future orders. We do not store any credit card information; all data is processed by Worldpay.
Training safely.
WE ALSO RECOMMEND THAT YOU SEEK MEDICAL ADVICE BEFORE UNDERGOING ANY EXERCISE ROUTINE TO ENSURE THE SUITABILITY FOR YOU AND YOUR CURRENT LEVEL OF CONDITIONING. ALL INFORMATION IS PROVIDED "AS-IS" AND LONDON KETTLEBELLS ARE NOT RESPONSIBLE FOR ANY INJURIES SUSTAINED WHILST FOLLOWING PROGRAMMES WITHOUT CORRECT SUPERVISION
